Check the correctness of "login" entered. In case of correct "login", contact your Multinet administrator.

2. Message "Incorrect Password" appears on attempt to enter the system.

Invalid password has been entered. Check if "Caps Lock" has not been pressed on the keyboard. Check if "EN" tab is activated. In case of a repeated negative result, contact your Multinet administrator.

3. Numeric buttons on the right side of keyboard are not operational.

Press the button "Num Lock".

4. Area for input of code for document acceptance is not available.

Add site https://www.multinetbank.lv/, to "trusted sites" using menu Internet Explorer: Tools -> Internet options -> Security

5. On currency exchange at a special rate, a warning regarding non-standard currency rate is received.

Press tab "Save" after the warning on non-standard currency rate has been received.

6. How to send payment order, if necessary funds are not available on the account?

Create payment order. After the warning from Multinet has been received regarding lack of necessary funds on account, press tab "Save". Payment order is valid for the period of 10 days after it has been created.

7. A mistake has occurred in payment order form. How can it be rejected?

Enter the folder "Rejected" and reject payment order, if it has not been executed. If the invalid payment order has already been executed, send via Multinet a message to the Bank on rejection of the order ASAP.

8. The payment order has been rejected due to errors. Is it necessary to create a new payment order?

Creation of a new payment order is not necessary. Open folder "Rejected", open the invalid payment order, press the button "Create by sample", correct the mistake and send the corrected payment order for execution.

9. How to find information on the beneficiary bank from the list of Latvian banks?

Press the button with the sign of magnifier to the left of the field "Beneficiary bank". Choose the necessary bank from the list of banks, supplied by the system, and press the tab >>> to the left of name. Information on the beneficiary bank will be included in the payment order.